Measuring customer satisfaction has never been more rewarding, and we're thrilled to share the results of our recent Net Promoter Score (NPS) survey. Our impressive score of 70 marks a significant leap from last year's 63, surpassing the software industry average of 64.
In the competitive Technology and Software industry, achieving such a high score showcases to the dedication of our talented engineers, who work not only to truly exceed customer expectations.
Why is the Net Promoter Score important?
NPS measures customer satisfaction and loyalty, with results ranging from -100 to +100, where higher scores are preferable. This rate serves as the voice of our clients, quantifying their experiences and loyalty.
Listening to our clients as a priority
Each year, we also ask our clients for specific feedback on how to improve our offering, focusing on elevating the cost-quality ratio of our services. This year we were proud to receive high scores in key aspects such as Development speed, Communication, Seniority of our engineers, Cost- Quality ratio, and Hiring process time.
This achievement places the Jalasoft brand in the category of 'excellent' service providers and positions us as a 'world-class' benchmark.The Jalasoft team is proud of this achievement and wants to express its gratitude to our skilled but also committed engineers, as well as to each of our clients for trusting us with their business. We are happy with what we have done so far, but we will not stop trying to do better. Thank you for trusting us!
How is NPS score calculated?
The Net Promoter Score (NPS) is a metric widely used to gauge customer loyalty and satisfaction. Calculating the NPS involves a straightforward process based on a single survey question: "On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?" Customers are categorized into three groups based on their responses: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).
The NPS is then determined by subtracting the percentage of Detractors from the percentage of Promoters. The resulting score can range from -100 to +100. A higher positive score indicates a higher level of customer advocacy and satisfaction, while a negative score implies that there are more detractors than promoters. The simplicity of the NPS calculation makes it a valuable tool for businesses seeking actionable insights into customer sentiments and loyalty.
Join Jalasoft and experience excellence
This achievement goes beyond numerical figures; it reflects our commitment to our clients and their expectations in the fiercely competitive Technology and Software industry.
High scores in critical aspects such as Development speed, Communication, Seniority of our engineers, Cost-Quality ratio, and Hiring process time position Jalasoft as an 'excellent' service provider and set us as a 'world-class' benchmark.
With over two decades of unwavering commitment and expertise, Jalasoft has established itself as a trailblazer in the technology and software industry. Our journey of more than 20 years signifies not just the passage of time but the accumulation of invaluable experience and continuous innovation.
At Jalasoft, we offer a spectrum of services ranging from software development and automation to cutting-edge technologies like blockchain. We have successfully navigated the landscape of technology, adapting and excelling in an industry that demands constant innovation.
As we invite new clients to join us, we extend the promise of not just services but a partnership where their visions are realized with precision and proficiency. Join Jalasoft, where experience meets innovation, and together, let's embark on a journey of technological excellence.
Finally, we take pride in this achievement and express our gratitude to our skilled and committed engineers, as well as to each client who has placed their trust in us. While we celebrate what we've accomplished, our commitment to excellence remains unwavering. Thank you for trusting Jalasoft!